Help! I haven't received any tracking updates!

There have been some issues with the Shopify & USPS platform integration.

First, please be sure to check your junk mail. If using Gmail, please be sure to check the "Promotions" Tab.

If you have NOT received an email with us with tracking information within 5 business days, please send us a text at (845) 418- 2059 or email us at info[@]emri-studio[.]com Text messages will always be responded to quicker than email! 

We will send you your tracking information directly. 

WHAT IS EMRI'S SHIPPING POLICY?

We offer worldwide shipping.

For international customers, all custom taxes, additional fees, etc. are paid for by the customer. Shipping times will vary due to COVID-19 as well as the country you reside in. 

For US-based customers, we ship USPS First Class once the item is finished. We will send you a tracking number, which may take a few hours to show up. Shipping times will vary depending on which state you live in. Free standard domestic shipping is offered on orders $100USD+.

Please note that we have no control over how fast the item is shipped to you once it is out of our hands. The delivery of your product may be slower than usual because of COVID-19 and other obstacles the USPS is currently facing. Please allow an additional 1-2 weeks before contacting us about a missing item. We appreciate your patience.

Additionally, please make sure the correct address is given to us. EMRI bears no responsibility if the incorrect address was given. We take no responsibility if an item is lost in transit. However, if such unfortunate instances were to occur, please notify us at info[@]emri-studio[.]com, and we can find a solution together!